Charity Direct Debit Processing

Secure and safe with certificates to prove it.

Online, over the phone or in the post - now all in one place.

Explore Explore

We are an approved BACS bureau, so no worries there!

To use our charity Direct Debit services you have to be in possession of your own Service User Number (SUN). That applies whether we are providing a fully managed service or simply hosting an online capture service for import into your in-house system. That's just the way it is.

Charity Direct Debit Processing

Don't own an SUN? We can help!

If your charity does not have a SUN, we will of course help you all the way with your application. For example, we will complete your application forms for you, give you templates to use for your Direct Debit mandate, welcome letter, call scripts and advance notifications. Everything you need to set-up Direct Debit processing for your charity. It's all part of the service.

Fully managed

Actually, most charities opt for our fully managed Charity Direct Debit Bureau service. That means your supporters can sign up for a new Direct Debit online, or you can enter one from a paper mandate or over the phone directly into the CGHub. We then do the rest - the Direct Debit will be lodged with BACS, claims will be submitted, history maintained, exceptions and unpaids flagged. You can edit the Direct Debit, cancel it, suspend it, change the amount, schedule a change for sometime in the future and much more – all in one place on the CGHub.

Charity Direct Debit Management System
tag usp Payment received


Charity donation received from SaveTheZebras - £300.00

tag usp Response sent


Auto Response sent to SaveTheZebras - 'Thank you'

Unlimited capabilities

There is no restriction on claim dates; you get a daily emailed summary directly into your in-box, and comprehensive set of extracts and reports covering all common requirements are available, as are custom exports should you need to import to an in-house CRM (or if your CRM allows, direct API calls to cut out the middleman).

All you need to do is manage the supporter relationship, and we even give you the tools to do that. It really couldn’t be easier.

Charity Direct Debit Management Software

Request help & support

We're here to help

General Enquiries

Drop us a message today

Nigel Harris

Director & Founder

Director and founder member of the company. Particular responsibility these days for day to management of the Company and Client and Supplier relationships. Most definitely not an IT person, “I’m really thankful to be surrounded by such a good team of geeks who do know what they are doing.”

Nowadays, outside of work, enjoys travel and eating out, preferably combining both and also the company of his gorgeous grandkids. Oh, and also is a life long supporter of Gillingham Football Club, but hasn’t allowed that to adversely affect his life.

team hobby

Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

team hobby