Charity Direct Debit Processing

Secure and safe with certificates to prove it.

Online, over the phone or in the post - now all in one place.

Explore Explore

We are an approved BACS bureau, so no worries there!

To use our charity Direct Debit services you have to be in possession of your own Service User Number (SUN). That applies whether we are providing a fully managed service or simply hosting an online capture service for import into your in-house system. That's just the way it is.

Charity Direct Debit Processing

Don't own an SUN? We can help!

If your charity does not have a SUN, we will of course help you all the way with your application. For example, we will complete your application forms for you, give you templates to use for your Direct Debit mandate, welcome letter, call scripts and advance notifications. Everything you need to set-up Direct Debit processing for your charity. It's all part of the service.

Fully managed

Actually, most charities opt for our fully managed Charity Direct Debit Bureau service. That means your supporters can sign up for a new Direct Debit online, or you can enter one from a paper mandate or over the phone directly into the CGHub. We then do the rest - the Direct Debit will be lodged with BACS, claims will be submitted, history maintained, exceptions and unpaids flagged. You can edit the Direct Debit, cancel it, suspend it, change the amount, schedule a change for sometime in the future and much more – all in one place on the CGHub.

Charity Direct Debit Management System
tag usp Payment received

SaveTheZebras

Charity donation received from SaveTheZebras - £300.00

tag usp Response sent

CommittedGiving

Auto Response sent to SaveTheZebras - 'Thank you'

Unlimited capabilities

There is no restriction on claim dates; you get a daily emailed summary directly into your in-box, and comprehensive set of extracts and reports covering all common requirements are available, as are custom exports should you need to import to an in-house CRM (or if your CRM allows, direct API calls to cut out the middleman).

All you need to do is manage the supporter relationship, and we even give you the tools to do that. It really couldn’t be easier.

Charity Direct Debit Management Software

Request help & support

We're here to help

General Enquiries

Drop us a message today

Nigel Harris

Director & Founder

Director and founder member of the company. Particular responsibility these days for day to management of the Company and Client and Supplier relationships. Most definitely not an IT person, “I’m really thankful to be surrounded by such a good team of geeks who do know what they are doing.”

Nowadays, outside of work, enjoys travel and eating out, preferably combining both and also the company of his gorgeous grandkids. Oh, and also is a life long supporter of Gillingham Football Club, but hasn’t allowed that to adversely affect his life.

team hobby

Hannah Trott

Developer

A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

Contact us

Mathew Harris

Director

Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

Contact us

Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

Contact us

Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

Contact us

Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

Contact us

Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

Contact us

Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

Contact us