We are not in it for the short term! Like any organisation we have the occasional Client give us notice and go on to other pastures. Thankfully this is very rare – we can count the number of occurrences of this over the last five years on the fingers of one hand. We would need to borrow the fingers and toes of several people to count the number of new Clients over that same period!
We are committed to growing long term relationships with our Clients. Clearly that involves providing a quality service and building a good rapport. But also, in almost every case that includes adding to and extending the range of services and products each Client uses.
The Royal National Institute of Blind People (RNIB) are a very good example of this.
RNIB first joined us way back in 2008. At the time the requirements was for a simple page to allow supporters to donate by card or set up an online direct debit. Well, that’s no longer the case!
The services we now provide to RNIB have grown to include:
- General donations – cash
- General donations regular giving (DD signup)
- Campaign and appeal specific donations
- Raffle ticket sales
- Lottery DD signups
- PayPal, ApplePay, recurring cards
- Event management
- Gift Aid and GDPR admin
- Third party integrations: fulfilment, door to door, etc
- Automated scheduled reporting
- Donate by text follow up services
- Numerous ad-hoc projects
- Offline donations and raffle sales
- …And much more
Just one example of how we adapt and enhance our service offerings, working with the Client in order to meet their requirements.