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CommittedGiving, Telebank and Mosaic join forces

CommittedGiving, Telebank and Mosaic join forces

Date tag 23 Aug 2017
Author tagCommittedGiving Team
Category tagNews

The Mosaic Group led by Duncan Marrison and Tony Gill have recently acquired interests in both CommittedGiving Ltd and Telebank Ltd

Creating a formidable three-way collaboration and catapulting them into the position of leading service provider to third sector organisations throughout the UK.

This remarkable amalgamation came to a conclusion after long standing partner relationships between Mosaic (Marketing & Business Services) led by Duncan Marrison, Telebank (Response Handling House) led by Diane Birchall and Committed Giving (Online Donations & BACS Bureau) led by Nigel Harris.

In light of wider offering of services, customers in the charity sector should now look more favourably on the group’s larger scale and vast range of services available and further efficiencies to be gained.

This partnership will deliver significant customer benefits that are available at this level only from a formal affiliation; including a total 360 donor acquisition and management service that includes everything from Creative Design, Print and Mailing to Response Handling, Transaction Processing and Supporter Care.

With over 17 years’ experience of successfully providing response handling and supporter care services to the third sector within the UK and North America, Telebank is a market leader in outsourced charity services located in the South East of England.

Telebank’s strength is the ability to deliver robust end-to-end solutions and offer immediate service excellence to clients whilst continually working to enhance existing services, developing added value services and seeking cost efficiencies. Their bespoke capture systems are built in house by a long serving I.T team which permits an extraordinary level of flexibility and versatility in its approach and delivery of new and innovative functions for clients.

Telebank have been fortunate to have had the opportunity to work with many well-established charities and are renowned throughout the third sector in providing an exceptional level of service whilst also assisting in growing the client’s supporter-base through a genuine and professional experience, innovation of new revenue streams and strategies for donor acquisition and retention.

“Through genuine and intuitive service, we consistently deliver an exceptional level of expertise and customer service.”

Diane Birchall, Managing Director of Telebank said “Telebank and Mosaic complement one another in ethos and operations; we have worked closely with each other for many years and by formalising our new partnership we seek to expand our collective capabilities and footprint whilst continuing to provide affordable excellence to our clients.”

CommittedGiving Team
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CommittedGiving Team

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Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

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Mathew Harris


Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

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Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

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Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

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Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

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Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

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Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

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Carol Sarreti

Head of Marketing

Previously worked in a marketing role in the Insurance Sector and worked for Lloyd’s of London as an attorney in the City too, so no stranger when it comes to attention-to-detail and accuracy in the financial sector. Graduated in law from the University of Warwick and is level 4 qualified with the Chartered Institute of Marketing.

A wordsmith who loves anything arty. Has been known to paint abstract expressionist paintings and is fond of long-distance walking. Happiest when travelling, and spending time with the family.

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Adam Griggs

Group Chief Financial Officer

A highly experienced fellow of the Institute of Chartered Accountants in England and Wales and graduated in law at the University of Birmingham. Prior to working at CommittedGiving, Adam held several Chief Financial Officer roles in a variety of sectors, including travel and leisure, manufacturing, and retail.

An amateur musician, Adam plays keyboards and guitar and, once upon a time, did the backing vocals in a cover band. Adam also loves classic cars, restoring old cars, and riding motorcycles. He once spent three years restoring a classic mini with his son and rides a BMW R1250GS motorbike which has taken him to many places, including all the way around the NC500 in Scotland and down to the Black Forest in Germany.

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Terri Keadin

Head of Human Resources

I am a Chartered Member of the Chartered Institute of Personnel and Development and have worked in HR for a number of years in various business sectors including retail, logistics, professional services and the motor industry. When not in work I enjoy running, baking and walking my dogs.

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