The Mosaic Group led by Duncan Marrison and Tony Gill have recently acquired interests in both Committed Giving Ltd and Telebank Ltd creating a formidable three-way collaboration and catapulting them into the position of leading service provider to third sector organisations throughout the UK.
This remarkable amalgamation came to a conclusion after long standing partner relationships between Mosaic (Marketing & Business Services) led by Duncan Marrison, Telebank (Response Handling House) led by Diane Birchall and Committed Giving (Online Donations & BACS Bureau) led by Nigel Harris.
In light of wider offering of services, customers in the charity sector should now look more favourably on the group’s larger scale and vast range of services available and further efficiencies to be gained.
This partnership will deliver significant customer benefits that are available at this level only from a formal affiliation; including a total 360 donor acquisition and management service that includes everything from Creative Design, Print and Mailing to Response Handling, Transaction Processing and Supporter Care.
With over 17 years’ experience of successfully providing response handling and supporter care services to the third sector within the UK and North America, Telebank is a market leader in outsourced charity services located in the South East of England.
Telebank’s strength is the ability to deliver robust end-to-end solutions and offer immediate service excellence to clients whilst continually working to enhance existing services, developing added value services and seeking cost efficiencies. Their bespoke capture systems are built in house by a long serving I.T team which permits an extraordinary level of flexibility and versatility in its approach and delivery of new and innovative functions for clients.
Telebank have been fortunate to have had the opportunity to work with many well-established charities and are renowned throughout the third sector in providing an exceptional level of service whilst also assisting in growing the client’s supporter-base through a genuine and professional experience, innovation of new revenue streams and strategies for donor acquisition and retention.
“Through genuine and intuitive service, we consistently deliver an exceptional level of expertise and customer service.”
Diane Birchall, Managing Director of Telebank said “Telebank and Mosaic complement one another in ethos and operations; we have worked closely with each other for many years and by formalising our new partnership we seek to expand our collective capabilities and footprint whilst continuing to provide affordable excellence to our clients.”