Hybrid working - what does it mean for your Direct Debit payments?

Hybrid working - what does it mean for your Direct Debit payments?

Date tag 03 Mar 2023
Author tagCommittedGiving Team
Category tagNews

The rise of hybrid working

Almost half of all working adults worked from home during the Covid pandemic, and many discovered a better work-life balance as a result. Unsurprisingly, once restrictions lifted, working patterns expanded in some workplaces to include home and hybrid working. More flexible options such as these are now standard practice in many organisations, especially those in a competitive workforce market. Hybrid working was not a common term pre-pandemic, but now it is the second highest working location after ‘travelling to work’.

What challenges does hybrid working have for your Direct Debit payments?

Managing and processing Direct Debit payments is a critical function for many organisations, and any delays or errors can be incredibly costly both financially and reputationally. With more and more staff working from home at least some or all of the time, organisations might want to consider any new risk factors that these changes have introduced, and plug any gaps in order protect this vital payment method.

Here are just some of the risks that organisations might want to assess if they have staff working from home or hybrid working and handling Direct Debit payments:

  1. System Access - can key and authorised staff access key software and be able to sign and submit Bacs payments outside of the office? Do your team have the hardware needed to perform payment tasks and mobile telephone numbers when things go wrong so they can contact for resolution quickly?
  2. Data Security - What protections are in place to safeguard data and submission when outside of the office? When handling personal and financial information, it is critical that this be kept under constant review and strictly within the organisations Information Security framework.
  3. People - Do you have enough contingency in place should key members not be able to send, sign or submit Bacs files or deal with Direct Debit reports in a prompt manner? Does your organisation know what critical functions may not be completed if unexpected leave is taken. Is there a deputy or reporting system in place, so that the organisation can respond quickly to emergency or unexplained leave. The people element can be the hardest and most critical factor when staff are no longer in an office environment - what a designated staff member not responding or communicating for whatever reason, is far harder to see, ask, act and resolve as quickly.

There are always many complex layers to organisational systems and processes when it comes to evaluating and managing risk and contingency planning. Whilst many organisations will have evolved their processes considering lessons learned during the pandemic, the workplace is still evolving quickly, bringing fresh new risks. What worked three months ago might present hidden risks that are just not identified until it is too late. The pressure to constantly keep on top of risk when it comes to secure and compliant Direct Debit payments is relentless.


Reduce your risk and get peace of mind?

We know that you are busy focusing on your charity’s impact and that ensuring risk-free Direct Debit payments is just one more headache you could do without. As a fully compliant and secure Bacs Approved Bureau, it is our job to help you manage this risk and take away the strain, so you can focus on your charity’s impact instead.

We have experienced a sharp increase in charitable organisations approaching us to manage their Direct Debit payments recently, this is often when they are closing their physical offices or moving to hybrid working. Outsourcing your Direct Debits to CommittedGiving means you are handing over to charity-experts in payment processing. It is our job to ensure complete compliance and security. It is our job to ensure that our technology keeps us well ahead of the curve, saving you money and time.

To discover more, please contact us for a free 30-minute consultation – no obligation, and we promise no hard sell! Or click here for a quick quote and see how much you could save.



CommittedGiving Team
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CommittedGiving Team

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Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

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Mathew Harris


Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

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Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

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Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

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Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

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Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

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Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

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Carol Sarreti

Head of Marketing

Previously worked in a marketing role in the Insurance Sector and worked for Lloyd’s of London as an attorney in the City too, so no stranger when it comes to attention-to-detail and accuracy in the financial sector. Graduated in law from the University of Warwick and is level 4 qualified with the Chartered Institute of Marketing.

A wordsmith who loves anything arty. Has been known to paint abstract expressionist paintings and is fond of long-distance walking. Happiest when travelling, and spending time with the family.

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Adam Griggs

Group Chief Financial Officer

A highly experienced fellow of the Institute of Chartered Accountants in England and Wales and graduated in law at the University of Birmingham. Prior to working at CommittedGiving, Adam held several Chief Financial Officer roles in a variety of sectors, including travel and leisure, manufacturing, and retail.

An amateur musician, Adam plays keyboards and guitar and, once upon a time, did the backing vocals in a cover band. Adam also loves classic cars, restoring old cars, and riding motorcycles. He once spent three years restoring a classic mini with his son and rides a BMW R1250GS motorbike which has taken him to many places, including all the way around the NC500 in Scotland and down to the Black Forest in Germany.

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Terri Keadin

Head of Human Resources

I am a Chartered Member of the Chartered Institute of Personnel and Development and have worked in HR for a number of years in various business sectors including retail, logistics, professional services and the motor industry. When not in work I enjoy running, baking and walking my dogs.

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