Mosaic group gears up to develop unrivalled charity services division

Mosaic gears up to develop unrivalled charity services division led by ex-Rapidata and regular giving pioneer, Scott Gray

Mosaic Fulfilment Solutions (Mosaic FS) is developing a state-of-the-art specialist charity division that will deliver the most comprehensive suite of services available in the non-profit sector. Already the biggest response handling group for charities, the move promises to shake-up the services market, creating a new offering that will make it easy for charities to give the best possible experiences to their supporters. Focus will be on delivering exceptional supporter journeys and sustainable growth for its charity partners.

Scott Gray has been appointed Chief Commercial Officer – Charity Division (CCO) and will head up the new division and drive its commercial development. Scott was previously managing director of Rapidata and Head of Payments at The Access Group.

Known for his work over more than 20 years in developing and advocating charitable regular giving practices, and for leading the move away from Standing Orders to the more manageable Direct Debit payment mechanism for donations, Scott brings a deep understanding of fundraising and the wider charity sector and its needs.

He says:

“Being tasked with aligning Mosaic’s impressive array of services into a specialist charity division is thrilling. There is so much hidden potential here that will really help charities, if I can fulfil the vision reached by the board and I, it will be something very special indeed for the sector.

Our aim is to partner with charities to meet the demands and expectations of today’s supporters – through insight, technology and exceptional service for the very best supporter experience possible.

I’ve been listening and learning about the calibre of services Mosaic is able to provide. Some are well kept secrets that will really shake things up. All share common purpose in providing vital services to our charity partners. Bringing these altogether into one seamless and scalable offering will really make a difference.”

Scott Gray

Chief Commercial Officer – Charity Division (CCO)

In creating the new division Scott will align the Group’s businesses (Mosaic Fulfilment Solutions, Telebank and CommittedGiving), while utilising significant investment in technologies around real-time systems integration, optimisation, and personalisation across all touch points of the supporter journey. A broad range of services, some unique to Mosaic, include rich data insight, best in market e-commerce solutions, secure mailroom donations handling, telephone response management, thanking and banking, events fulfilment, online fundraising, raffles, lotteries, payment processing and more.

Group chief executive Duncan Marrison comments, “As we move into our next phase of growth, we’re creating a market-leading provision. We want to work together with our charities to improve and innovate; to rethink the way we can help support them in engaging their public audiences and build on that for long term loyal support. Scott has the credentials to help us reach that goal.”

Duncan Marrison

Chief Executive Officer

Combined, the group offers extensive experience and understanding of the non-profit sector and already works with big brands such as British Red Cross, Macmillan, WaterAid, Cats Protection and iFAW.

About Mosaic Fulfilment Solutions and the MFS group of companies

Formed in 2009, the MFS group of companies delivers award winning response handling services, from mail room donations handling, events fulfilment and telephone response, to thanking and banking and regular giving Direct Debit management, to raffles, lotteries and virtual gifts. Mosaic is now positioned to offer end-to-end support services and seamless scalability, all with a focus on the exceptional supporter journey.

Mosaic acquired both Telebank and CommittedGiving in 2017 meaning the group became a significant supplier for the non-profit sector. It was later joined by CFP Raffles in 2019, and further expanded recently with the acquisition of Thorn Distribution Ltd to significantly grow warehouse and fulfilment capacity.

Based on extensive experience and understanding, the group is perfectly positioned to partner with charities and non-profits of all sizes and with any volume requirements.

MFS Group sites are situated throughout the UK, operating in a fully compliant environment holding multiple business licences and certifications (including ISO9001 and ISO27001, PCI DSS 3.2.1 and Cyber Essentials accreditation). All services offer a complete disaster recovery process for peace of mind and are provided through a partnership approach that supports sustainable growth.

Mosaic’s charity partners include: British Red Cross, Macmillan, WaterAid, Cats Protection, iFAW, Leprosy Mission, RSPB, The Children’s Society, Diabetes UK, SPANA, Alzheimer’s Society, Prostate Cancer UK.

Media contact: Jenny Turner / 07940 472 653