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Nigel Harris CommitedGiving

CommittedGiving Founder and Director Nigel Harris, shares his career highlights

Date tag 14 Mar 2022
Author tagCommittedGiving Team
Category tagNews

After a long and successful career, Nigel Harris, Director and Founder of CommittedGiving, is soon to retire

We caught up with Nigel before he leaves us at the end of March 2022 to capture his story of innovation in the payments sector and his winning partnership approach, and to learn how CommittedGiving came into being.

When did you set up CommittedGiving and what were its original aims?

Back in 1996, I was a member of the team providing direct marketing IT support at NatWest Bank, when the whole department was made redundant.

Fortunately for me, the bank immediately realised that they still needed the work to be done, so I set up a company called Phrasis Ltd with some of the other staff who had also been made redundant. A ridiculous state really, I was made redundant on the Friday, then back to business as usual on the Monday: same premises, same office, same IT hardware, same processing, same people – except now I was working for my own company.

The business thrived and Phrasis Ltd grew into a successful direct marketing bureau over the next five years, with new premises and a solid, diverse client base.

The big change for my company came in early 2001. This was when Macmillan Cancer Support decided they wanted to start collecting regular donations via direct debit, and they contracted us to help them set it up.

A brand-new charity-centred payment processing product and service was born, which very quickly took off and became our core business offering.

The company changed its name to CommittedGiving in 2005 to reflect our company’s core purpose, namely charity expert payment processing. From that point onwards, the aim was to develop the CommittedGiving brand into a leading provider of digital, online fundraising, and associated services to the third sector. That has certainly been achieved.

Macmillan Cancer Support are still a major client after all these years!

How has the landscape changed over the past 20+ years in payment processing for charities, and how did CommittedGiving adapt to meet the changes?

The payment processing landscape has changed beyond recognition over the past twenty years.

By far the biggest change is not technology or payment platforms, nor is it the range of options available – which clearly have developed. But rather the massive increase in bureaucracy, administration, regulatory and legal requirements!

Twenty years ago, a couple of forms and a handful of signatures got you a Service User Number or a card merchant account – now 80% of the setup of a new client or service is working with the client to satisfy and meet ‘Know Your Customer’ and anti-money laundering regulations, cyber security and quality control standards, and on and on. A necessary evil, I know!

Other than this, the overriding objective has been to provide our clients with the best opportunities to take advantage of the changing payment processing landscape. To that end, a continuous and ongoing program of product and service development has existed since day one and this is an ongoing process for us.

Describe your proudest moments in CommittedGiving

Keeping the business going for 20 plus years! Not only going but growing and adapting.

But most proud of having long-standing, loyal, and very productive (and nice) colleagues working with me and supporting me and the company objectives.

What general trends can you foresee in payment processing in the foreseeable future and how is CommittedGiving planning to be ahead of the curve

Payment processing platforms will continue to diversify with new players, new disruptors, and new methods. We have seen Paypal, ApplePay, GooglePay – all of which have been integrated into our processes. Now open banking (definitely) and cryptocurrency options (possibly) are examples of payment advances that CommittedGiving fully intends to be part of.

The ultimate objective, however, is full and extensive service and functionality integrations – everything in the one place including payments, other modules (events, e-commerce, memberships, etc) and automated and direct links with client in-house and third-party systems. CommittedGiving is already far down that route.

What makes CommittedGiving unique

Very simple – being client-led. We have to accept that, in some cases, it is the client who is ahead of the curve.

We do not impose solutions but have always worked in partnership with our clients to provide them with the best solution for their requirements. There isn’t, nor ever has been, a one-size-fits-all answer.

We are also a very pleasant and friendly bunch of people to deal with!

What difference do you feel you make to charities and why does this matter to you?

I am not an IT expert – never have been and never will be. But I have always had the ability to be a very good go-between for non-techies and IT developers, and we have nine IT developers here at CommittedGiving who work on our solutions here at the University of Kent Science Park.

It is an important and valuable skill as very often charity fundraisers can be unaware of design and function implications. Interpreting and mapping out the processes and making sure all parties are up to speed is invaluable and ensures trouble-free and effective project implementation.

Do you feel CommittedGiving is in a safe pair of hands as you hand over the baton? In what ways?

Preparations for my leaving have been taking place for several months. I leave CommittedGiving in very good shape with a very good team in charge. All the bases have been covered and, if not already done, all my clients will hear from other team members over the next few weeks to confirm handover arrangements and future working arrangements.

CommittedGiving recently became 100% owned by MFS GroupCo. The group includes, amongst others, Mosaic Fulfilment Solutions Ltd and Telebank Ltd. Being part of such a well-regarded group of companies with, between us, a comprehensive range of complementary and linked services, will undoubtedly be of huge benefit to all of our clients.

How are you planning to spend your retirement

My future plans are pretty flexible at this stage. I do know that they will include travelling, dining out (most definitely!) and reacquainting myself with long-lost and forgotten hobbies and interests. I also hope to volunteer with one or two small local charities. I may be able to pass on some of that knowledge I have gained over the years – who knows may even put in place a better payment processing service for them - or at least help them out with a bit of filing or admin!

Nigel has created something wonderful at CommittedGiving, not only making it a leading payment solutions partner for the charity sector, but also creating an incredibly strong team that makes up the CommittedGiving family. We shall miss him and wish him an amazing retirement, with lots of cruises and rounds of golf!

CommittedGiving Team
Written by:

CommittedGiving Team

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Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

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Mathew Harris


Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

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Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

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Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

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Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

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Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

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Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

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Carol Sarreti

Head of Marketing

Previously worked in a marketing role in the Insurance Sector and worked for Lloyd’s of London as an attorney in the City too, so no stranger when it comes to attention-to-detail and accuracy in the financial sector. Graduated in law from the University of Warwick and is level 4 qualified with the Chartered Institute of Marketing.

A wordsmith who loves anything arty. Has been known to paint abstract expressionist paintings and is fond of long-distance walking. Happiest when travelling, and spending time with the family.

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Adam Griggs

Group Chief Financial Officer

A highly experienced fellow of the Institute of Chartered Accountants in England and Wales and graduated in law at the University of Birmingham. Prior to working at CommittedGiving, Adam held several Chief Financial Officer roles in a variety of sectors, including travel and leisure, manufacturing, and retail.

An amateur musician, Adam plays keyboards and guitar and, once upon a time, did the backing vocals in a cover band. Adam also loves classic cars, restoring old cars, and riding motorcycles. He once spent three years restoring a classic mini with his son and rides a BMW R1250GS motorbike which has taken him to many places, including all the way around the NC500 in Scotland and down to the Black Forest in Germany.

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Terri Keadin

Head of Human Resources

I am a Chartered Member of the Chartered Institute of Personnel and Development and have worked in HR for a number of years in various business sectors including retail, logistics, professional services and the motor industry. When not in work I enjoy running, baking and walking my dogs.

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