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Switching your Direct Debits to CommittedGiving is quick, easy and painfree!

Switching your Direct Debits to CommittedGiving is quick, easy and painfree!

Date tag 23 Feb 2022
Author tagCommittedGiving Team
Category tagNews

Trusted Bacs Approved Bureau

As Charity Payment Specialists, we have been trusted by charities* of all sizes for over 20 years to manage and process their Direct Debits for donations, lottery and memberships. From the biggest charity brands to smaller and mid-sized ones, CommittedGiving has the charity-sector expertise needed to facilitate a totally painless switch, gaining several benefits for your charity. With CommittedGiving’s unique ‘TOP’ system, detailed below, transferring over to CommittedGiving has been designed to be quick, easy, and painless.

What makes CommittedGiving’s Direct Debit services different, and better:

  • Charity experts, we know how important it is for charities to have a flexible service and personal relationship with their payment processing partner
  • Simple and competitive fees
  • Run reports whenever you want
  • Format exports to work with your CRM
  • Email or postal Advance Notice letters
  • Full user management so you can add, remove and change access levels whenever you want
  • API and expert support to make this happen
  • Dashboard and KPIs to give you an instant snapshot
  • Attrition reporting
  • Online card, Direct Debit, and mobile payments for an integrated and branded donation form that we’re pretty sure is the best in this sector in the UK!

Transferring from another Bacs Bureau is not going to hurt, we promise!

Over the decades of processing Direct Debits for charities, it's fair to say we have a lot of experience in transferring Direct Debits. We know your pain points, and we have smoothed them out to make this a hassle-free process for our charity clients.

Your supporters will not know - transferring over is painless

Our ‘Transferring Over is Painless’ (TOP) approach will see supporters moved over without any knowledge of this back-office process. We will keep you informed and more importantly work as a team to make sure everything is set up how you want it to run for easy administration, reporting and future campaign setup.

Is now the right time? Yes it is

A quick call or email and we will send a no-obligation proposal with fees. The decision is yours and yours only, we don’t do hard selling and we definitely won’t hassle you for a decision.

So, if you are not getting the personal service you need from your current provider, if there are problems, if you are being forced to move to a new system, or if you have seen a spike in fees recently, why not get in touch – what have you got to lose?

*please note that your charity will need to have its own SUN (Service User Number). Don't worry if you don’t have one, we can advise on this aspect when you call us or see our related blog on this topic

CommittedGiving Team
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CommittedGiving Team

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Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

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Mathew Harris


Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

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Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

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Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

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Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

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Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

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Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

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Carol Sarreti

Head of Marketing

Previously worked in a marketing role in the Insurance Sector and worked for Lloyd’s of London as an attorney in the City too, so no stranger when it comes to attention-to-detail and accuracy in the financial sector. Graduated in law from the University of Warwick and is level 4 qualified with the Chartered Institute of Marketing.

A wordsmith who loves anything arty. Has been known to paint abstract expressionist paintings and is fond of long-distance walking. Happiest when travelling, and spending time with the family.

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Adam Griggs

Group Chief Financial Officer

A highly experienced fellow of the Institute of Chartered Accountants in England and Wales and graduated in law at the University of Birmingham. Prior to working at CommittedGiving, Adam held several Chief Financial Officer roles in a variety of sectors, including travel and leisure, manufacturing, and retail.

An amateur musician, Adam plays keyboards and guitar and, once upon a time, did the backing vocals in a cover band. Adam also loves classic cars, restoring old cars, and riding motorcycles. He once spent three years restoring a classic mini with his son and rides a BMW R1250GS motorbike which has taken him to many places, including all the way around the NC500 in Scotland and down to the Black Forest in Germany.

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Terri Keadin

Head of Human Resources

I am a Chartered Member of the Chartered Institute of Personnel and Development and have worked in HR for a number of years in various business sectors including retail, logistics, professional services and the motor industry. When not in work I enjoy running, baking and walking my dogs.

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