Recruiting again!

Recruiting again!

Date tag 12 Oct 2021
Author tagCommittedGiving Team
Category tagNews

Customer Success Manager

CommittedGiving is growing and going from strength to strength.

We now have an opportunity for an energetic, personable and ambitious Account Manager / Customer Success Manager to join our busy team and help us to maintain and grow our business. The role will involve supporting and nurturing existing Clients, large and small, and will also provide some opportunities to work on new business pitches and tenders.

Ideally we are looking for someone with experience or knowledge of the charity fundraising sector. An understanding of the digital aspects related to fundraising would be beneficial. You will have excellent communication skills and be able to build rapport and develop relationships with individuals at many levels within the Client charity. Robust and accurate planning and organisational skills are a must and success in this role demands a proactive approach to deliver targets and the ability to work collaboratively with the whole team.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our products and services. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

  • Work cross functionally within the company to communicate with all stakeholders in customers' success
  • Create and maintain relationships with customers to better understand and achieve their needs
  • Make visits to our customers to identify opportunities for growth within our platform
  • Manage all reporting about the health of customers' accounts

Applicants with no charity experience but who have a background in Client management and are looking for a change of sector are invited to apply.

The role can be a hybrid split between home working and our offices at the Kent Science Park in Sittingbourne. Starting salary is competitive based on experience. Driving licence and own transport is advisable.

Email us at for more information

CommittedGiving Team
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CommittedGiving Team

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Nigel Harris

Director & Founder

Director and founder member of the company. Particular responsibility these days for day to management of the Company and Client and Supplier relationships. Most definitely not an IT person, “I’m really thankful to be surrounded by such a good team of geeks who do know what they are doing.”

Nowadays, outside of work, enjoys travel and eating out, preferably combining both and also the company of his gorgeous grandkids. Oh, and also is a life long supporter of Gillingham Football Club, but hasn’t allowed that to adversely affect his life.

team hobby

Hannah Trott

Developer

A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

team hobby