CommittedGiving, Mosaic FS & Telebank are now Elovate!

New name, same company values. Learn more

Direct Debits Simplified.

Direct Debit payment processing by charity experts, taking the pressure off you

Online, over the phone or by post – Direct Debits that are easy, secure, and all in one place.

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Direct Debits Made Easy For Your Charity

As charity experts, our direct debit products make your payment processing quick, easy and secure. We give you 20:20 vision and control. Our 30-second video gives you a quick insight into how our Direct Debit Services will help your organisation thrive and increase its impact.

Trusted Direct Debit services as individual as you

As charity payment experts, we know how important it is for you to be able to streamline your processing, get payments made and reconciled quickly, and run reports whenever you need them. Our flexible and personal Direct Debit Management service gives you total control and campaign insight, as well as all the tools you need to maximise your payments and engage with supporters.

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Charity CRM System

Simple fees & quick quote available!

We don’t believe in fitting every charity into the same box or dictating how you do things. Which is why we designed and developed our service with a truly personal and flexible feel. We offer a choice of two packages with low monthly and transaction fees that we can fit to your needs. Why not ask us for a quick quote so you can see how much your charity could save?

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CommittedGiving Hub - Best Charity CRM System
Communicate CG

"Our Direct Debit service is designed to meet the demands and expectations of today’s charities and their supporters – through insight, technology and exceptional service for the very best experience possible for everyone involved."

Scott Gray, Chief Commercial Officer - Charity Division

One platform - no stress

To make things easy, we offer one platform that works across all our services. We’ve developed it hand in hand with our charity clients to provide what we believe is the best charity Direct Debit solution on the market!

Whether you want to gain data driven supporter insight, generate payment and attrition reports, view your online Direct Debits or amend a supporter’s Direct Debit details, you can do it all, quickly and easily via a simple dashboard.

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Charity CRM System

Some of our existing charities

Integration know how

When you’re ready to consider API Integration our technology team will be on hand to discuss CRM integration or third-party connections to speed up first payments and reduce administration time.

Explore our integrations

CommittedGiving Hub - Best Charity CRM System

Feeling the love - Personal Supporter Communications

We understand how important it is to communicate with supporters quickly, and to make every contact feel personal.

From a simple thank you, to more sophisticated campaign or payment led communications, we work with you to make sure each one engages supporters with your cause and treats them as the individuals they are.

Whether you’re sending letters or emails, we can help.

Charity CRM System

Now a bit more about us

no technical knowledge committedgiving

Unmatched experience

A charity only Direct Debit Payment Service Provider, we have been an approved Bacs Bureau for over 20 years.

Friendly Customer Support

Trusted & established

Trusted by some of the best-known charities in the UK. Household name or niche, large or small, we’re a trusted partner.

High Performance Software

Transparent process

We only process payments for charities with their own Service User Number. We believe all monies should be collected under your charity’s facility, go directly into your charity’s bank account and only your brand name should appear on supporters’ statements.

High Performance Software

Our company

Located in Kent Science Park, we have ISO 27001 and are proud members of Chartered Institute of Fundraising We are part of Mosaic Group CO with locations in York, Slough, Kent and Cheshire.

cta go go

It all starts with a conversation...

We love to help, and we’re definitely not into the hard sell. So, drop us a line or give us a call 01795 608174 with any questions, to ask for a quote, or just to find out more.

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Request help & support

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General Enquiries

Drop us a message today

Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

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Mathew Harris


Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

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Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

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Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

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Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

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Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

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Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

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Carol Sarreti

Head of Marketing

Previously worked in a marketing role in the Insurance Sector and worked for Lloyd’s of London as an attorney in the City too, so no stranger when it comes to attention-to-detail and accuracy in the financial sector. Graduated in law from the University of Warwick and is level 4 qualified with the Chartered Institute of Marketing.

A wordsmith who loves anything arty. Has been known to paint abstract expressionist paintings and is fond of long-distance walking. Happiest when travelling, and spending time with the family.

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Adam Griggs

Group Chief Financial Officer

A highly experienced fellow of the Institute of Chartered Accountants in England and Wales and graduated in law at the University of Birmingham. Prior to working at CommittedGiving, Adam held several Chief Financial Officer roles in a variety of sectors, including travel and leisure, manufacturing, and retail.

An amateur musician, Adam plays keyboards and guitar and, once upon a time, did the backing vocals in a cover band. Adam also loves classic cars, restoring old cars, and riding motorcycles. He once spent three years restoring a classic mini with his son and rides a BMW R1250GS motorbike which has taken him to many places, including all the way around the NC500 in Scotland and down to the Black Forest in Germany.

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Terri Keadin

Head of Human Resources

I am a Chartered Member of the Chartered Institute of Personnel and Development and have worked in HR for a number of years in various business sectors including retail, logistics, professional services and the motor industry. When not in work I enjoy running, baking and walking my dogs.

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