CommittedGiving, Mosaic FS & Telebank are now Elovate!

New name, same company values. Learn more


Our GivingPay™ card merchant product makes your charity’s omnichannel payments child’s play

Fast, secure payment processing with our charity merchant facility


Designed for the Charity Sector

As charity payment experts with over 21 years’ experience of setting up and processing card merchant accounts for charities of all sizes, we understand your debit and credit card merchant payment processing pain points.

Introducing - cg givingpay logo

To help with the setup, processing and on-going collection of your one-time and re-occurring card payments.

Lady happy with GivingPay service

Charities Trusting CommittedGiving With Their Payments

A Personal Relationship

We don’t just hold your hand during the onboarding and 'know your customer' stages. You’ll be able to develop an ongoing relationship with your dedicated Account Manager who understands the charity sector and the touchpoints needed to make card payments a success via any channel. This personal service ensures continuity and no need to keep retelling the story to multiple people and organisations or have the hassles on where to direct payment queries – let us take care of that!

Smiling man looking at GivingPay service on phone

Key Benefits of using Commited Giving GivingPay logo

  • Transparent and competitive rates with no hidden surprises
  • Debit and Credit card merchant facility allows charities to transact and process card payments easily and in one place
  • Omnichannel processing – collect online, telephone, CGDonate, e-commerce or any Group payment processing
  • We give you total control and visibility on all your transactions via one single platform, our easy-to-use CGHub
  • View, export, easily reconcile or refund all in one place 24/7 using our CGHub

Compare our merchant rates today

Happy lady making love shape with hands

Fast, secure payment through any of your fundraising and trading channels

  • Visa logo
  • Mastercard logo
  • ApplePay logo
  • GooglePay logo
  • PayPal logo

We guide you every step of the way


We will chat with you on how you want to use the service, the process and fees associated.


An online application will be sent to run some Know Your Customer (KYC) checks. Don't worry, we know this can sometimes be a hassle and time-consuming, so we will make it as quick and painless as we can!


Underwriting your merchant account can take up to 72 hours after the application and once agreed, we will issue you an electronic application form to sign.


Once signed, we will complete the remainder of your application to issue you with a merchant ID. This normally takes up to 72 hours.


Your are ready to process card payments! For all our services that need a card merchant facility, we will link your merchantID to it, so you can test and when ready set live.

Nothing Hidden

Competitive charity card merchant rates, with transparent fees shown, so you can see exactly by payment type (UK or overseas), scheme (Visa and Mastercard) and what we charge.

Normally you pay higher merchant fees for MOTO (mail order/telephone order) however we charge the same as ecommerce (online, web, mobile).

Trusted & Secure

  • 150+ currencies.
  • £5 billion + transactions processed.
  • Visa logo mastercard logo
  • ApplePay & GooglePay enabled.
  • PCI compliance and 3D secure v2.
  • AI powered fraud protection.

Personal Support

Fed up with online chats and never being able to get hold of someone when it comes to card enquiries. Not sure if it’s your online donation page or your merchant? Are they blaming each other or is it all too confusing!

We are here to help. At CommittedGiving you have a relationship with us, from onboarding to setup of any of our Group services, so you can rest assured if you have a problem, you can call, or email and we will be there – a friendly voice. A real person who is a charity expert, and not a bot.

cta go go

It all starts with a conversation...

We love to help, and we’re definitely not into the hard sell. So, drop us a line or give us a call 01795 608174 with any questions, to ask for a quote, or just to find out more.

Get in Touch

Request help & support

We're here to help

General Enquiries

Drop us a message today

Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

Contact us

Mathew Harris


Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

Contact us

Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

Contact us

Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

Contact us

Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

Contact us

Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

Contact us

Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

Contact us

Carol Sarreti

Head of Marketing

Previously worked in a marketing role in the Insurance Sector and worked for Lloyd’s of London as an attorney in the City too, so no stranger when it comes to attention-to-detail and accuracy in the financial sector. Graduated in law from the University of Warwick and is level 4 qualified with the Chartered Institute of Marketing.

A wordsmith who loves anything arty. Has been known to paint abstract expressionist paintings and is fond of long-distance walking. Happiest when travelling, and spending time with the family.

Contact us

Adam Griggs

Group Chief Financial Officer

A highly experienced fellow of the Institute of Chartered Accountants in England and Wales and graduated in law at the University of Birmingham. Prior to working at CommittedGiving, Adam held several Chief Financial Officer roles in a variety of sectors, including travel and leisure, manufacturing, and retail.

An amateur musician, Adam plays keyboards and guitar and, once upon a time, did the backing vocals in a cover band. Adam also loves classic cars, restoring old cars, and riding motorcycles. He once spent three years restoring a classic mini with his son and rides a BMW R1250GS motorbike which has taken him to many places, including all the way around the NC500 in Scotland and down to the Black Forest in Germany.

Contact us

Terri Keadin

Head of Human Resources

I am a Chartered Member of the Chartered Institute of Personnel and Development and have worked in HR for a number of years in various business sectors including retail, logistics, professional services and the motor industry. When not in work I enjoy running, baking and walking my dogs.

Contact us