Designed for the Charity Sector
As charity payment experts with over 21 years’ experience of setting up and processing card merchant accounts for charities of all sizes, we understand your debit and credit card merchant payment processing pain points.
Introducing - 
To help with the setup, processing and on-going collection of your one-time and re-occurring card payments.
Charities Trusting CommittedGiving With Their Payments
A Personal Relationship
We don’t just hold your hand during the onboarding and 'know your customer' stages. You’ll be able to develop an ongoing relationship with your dedicated Account Manager who understands the charity sector and the touchpoints needed to make card payments a success via any channel. This personal service ensures continuity and no need to keep retelling the story to multiple people and organisations or have the hassles on where to direct payment queries – let us take care of that!
Key Benefits of using 
- Transparent and competitive rates with no hidden surprises
- Debit and Credit card merchant facility allows charities to transact and process card payments easily and in one place
- Omnichannel processing – collect online, telephone, CGDonate, e-commerce or any Group payment processing
- We give you total control and visibility on all your transactions via one single platform, our easy-to-use CGHub
- View, export, easily reconcile or refund all in one place 24/7 using our CGHub
Fast, secure payment through any of your fundraising and trading channels
We guide you every step of the way
Talk
We will chat with you on how you want to use the service, the process and fees associated.
Complete
An online application will be sent to run some Know Your Customer (KYC) checks. Don't worry, we know this can sometimes be a hassle and time-consuming, so we will make it as quick and painless as we can!
Agree
Underwriting your merchant account can take up to 72 hours after the application and once agreed, we will issue you an electronic application form to sign.
Setup
Once signed, we will complete the remainder of your application to issue you with a merchant ID. This normally takes up to 72 hours.
Live
Your are ready to process card payments! For all our services that need a card merchant facility, we will link your merchantID to it, so you can test and when ready set live.
Nothing Hidden
Competitive charity card merchant rates, with transparent fees shown, so you can see exactly by payment type (UK or overseas), scheme (Visa and Mastercard) and what we charge.
Normally you pay higher merchant fees for MOTO (mail order/telephone order) however we charge the same as ecommerce (online, web, mobile).
Trusted & Secure
- 150+ currencies.
- £5 billion + transactions processed.
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- ApplePay & GooglePay enabled.
- PCI compliance and 3D secure v2.
- AI powered fraud protection.
Personal Support
Fed up with online chats and never being able to get hold of someone when it comes to card enquiries. Not sure if it’s your online donation page or your merchant? Are they blaming each other or is it all too confusing!
We are here to help. At CommittedGiving you have a relationship with us, from onboarding to setup of any of our Group services, so you can rest assured if you have a problem, you can call, or email and we will be there – a friendly voice. A real person who is a charity expert, and not a bot.
