Engage
We work with you & with your supporters – to create a virtuous circle of engagement.
Our team works closely with you and your charity to understand what you do, who your supporters are and what they need from you. We then explore where your digital fundraising, donation and payment methods are holding you back.
In identifying areas where you are currently underperforming, we support you in fixing them to create your own virtuous circle of rich and frictionless engagement. That’s the kind of engagement that leads to stronger connections, improved satisfaction, and trust that returns greater support for your charity.
Our white-labelled services and online products are designed to let your charity’s brand identity shine. Every communication asks and responds in a way that’s personal to your supporters and enhances engagement with your brand (not ours).
Pay
As a trusted payment provider in the not-for-profit sector with over 20 years of experience, we understand your need to keep things simple. We’ve developed one system to control all your payments, whether these are one-off card payments, mobile payments and/or Direct Debits.
Imagine the time and resource you could save with just one system for your data feed, and one login to perform all your payment requests and needs.…
Card Merchant flexibility
We include gateway links to most major providers so you can stay with your existing Card partner. Or you can switch to ours, which offers our charities competitive rates and added benefits. We can discuss the options with you and the choice is yours. See Integrations
Direct Debit and Regular Giving Management
We’ve been processing Direct Debits for charities with their own bank Service User Number (SUN) for more than 20 years and if you don’t yet have one, we can help you get set up.
The advantage is that by using your SUN, funds are received directly into your charity’s bank account, ensuring you have total control of your Direct Debits from start to finish.
It also means you are protecting your charity’s brand visibility, while your supporter’s journey is maintained with you and not redirected to a third-party processor, which can be off putting.
We specialise in processing your Direct Debits using your charity’s own branding so that the online experience looks and feels the same as the rest of your website. Across all our services it’s always only your brand that supporters see and trust, whether that’s on your donation page or on their bank statement.
Communicate
Most of our services have automated email acknowledgements built in, but flexibility comes as standard. You decide which message is sent to whom, with the freedom to tailor them where necessary.
We also offer much more, such as instant communications around your payments and online interactions on our system.
As an integral part of Mosaic Group Co, the largest Fulfilment Solutions Group for the charity sector, we can create outstanding personalised client and supporter journeys across both digital and print channels.
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