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The CG Hub - Charity CRM System

The CRM For Charities - a continuously evolving, state of the art charity CRM system

A secure, web-based CRM for charities that contains absolutely everything you need to manage your fundraising and associated activities. We build and manage all our own software - you will not find the CGHub resold or anywhere else.


Fully scalable

From half a dozen records to half a million (or more)

You choose how you use it, what you use it for and who can use it. It can be a simple data capture tool or an all-encompassing CRM, on a par with leading systems costing ten times as much.

So why pay for functions and processes you don’t use?

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Charity CRM System

It looks good as well!

The first thing you see after logging in is a comprehensive dashboard giving you real time usage and performance statistics.

This sets the scene

From the dashboard you can move quickly around to using intuitive ‘click and go’ navigation. Pages are clear, free of jargon and easy to read.

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CommittedGiving Hub - Best Charity CRM System
no technical knowledge committedgiving

No technical knowledge

You do not need to be a techie nerd to find your way around and you don’t need a lengthy and expensive training course to get up and running. Nine times out of ten you will be productive within a couple of hours - the tenth person may need an extra 30 minutes.

Friendly Customer Support

Full control at your fingertips

Once implemented and fully operational you have full control. You do not need to come to us for anything, but if you do want to raise a query or need some help, a simple to use ticket service ensures your query is quickly resolved.

High Performance Software

Easily managed at every level

Your admin level users can manage everything: set up new campaigns or appeals, manage your users, your email contents and recipients, create a new form or new fields – everything.

The Hub does a lot

For example; some of the basic functions within
the entry level version include:

Supporter Admin

Add or edit supporter details, obviously the usual name and address, but also preferences, interests, relationships, other addresses and much more.

Comprehensive list of pre-defined extracts

Whatever you want to extract, someone has already asked for it and we thought that it was a good idea – so now it's available for everyone.

Letter management

Set up any number of letter templates and send your supporter a personalised letter and record the fact you have sent it.

Financial Processing

Needless to say all types included: direct debit, cards, cash, standing orders, pledges, etc, etc. All with the sort of reporting and reconciliations you would expect.


Doesn’t matter how hard you try, pesky duplicates crop up. No problem, just merge them into one.

Custom query builder

If your extract is unique to you, then create it yourself. An easy-to-use query builder at your fingertips.


A comprehensive and detailed audit is maintained of everything that goes on. Who added a record, who changed it, when and what – everything!

File transfer

Upload your files, reports and data. A secure and safe way to share and distribute information amongst your fellow users.

Gift Aid

Detailed recording and calculation of Gift Aid status values. Tools to prepare your claim or we can claim for you. A full history of everything gift Aid related.

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General Enquiries

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Hannah Trott


A star developer working mainly on the Hub. Completed her MSc Information Technology Management for Business following her BSc at Greenwich University in 2012 and joined us in January 2013. “I really enjoy being part of the team as we all help and support one another but can still enjoy each other’s sense of humour (well those who have got one).”

Interested in loads of things, including reading, dancing, swimming and tri-athalons.

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Mathew Harris


Mathew Joined CommittedGiving way back in 2002 at the same time as the launch of our then brand new online fundraising service – which at that time consisted of just the one Client!

He has played a major role in developing and enhancing the core applications and services since that time and now, as a Director of the company, manages some of our major Client, Supplier and Partner relationships as well as getting heavily involved in new business generation and product development.

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Richard Kujawski

IT Manager

All round technical whizz. Amongst other things looks after our servers, provides database administration support, manages third party software and licences. And on top of all this finds time to deal with Clients and develop and implement many of the public facing fundraising web pages. Currently our longest serving team member and long may he continue to be so.

Not surprisingly in his spare time loves tinkering with computers and other high tech pieces of kit. Keeps fit running around the countryside geo caching with his family.

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Jonathan Peters

Software Technician

“Honest, adaptable and loyal with extensive IT experience. Possesses wide ranging software and technology knowledge. A good team member.” That’s what he tells us. And, to be fair, it’s all true.

Currently using his all-round skills to support key systems and Clients and finding time to get involved in project and system developments. A real asset to the team.

In his spare time a dedicated family man with a keen interest in all things aviation. A real high flyer!

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Holly Bratton-Smith

Systems Developer

Very pleased to be part of the team and learning something new every day. Graduated with a BSc Computer Science from University of Greenwich and have previous experience in the payment industry.

Love to travel, particularly to places to see animals. Enjoy going out to the cinema, music gigs, football matches and spending time with family.

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Jerry Traves

IT Application & Production Support Operator

A certified software tester with degrees from Oxford & Open universities, Jerry joins us after a long stint in the IT department of a major travel & financial services company. Working in production data management and UAT he really enjoys the flexible, positive ‘can do’ ethos of the team.

Outside working hours he spends most of his time in the garden or on DIY projects, but would rather be cycling or walking with his family.

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Monika Wyszomirska

Operations Manager

Monika joins us from a city based legal company and is now responsible for all our production data management needs.

She brings a Master’s Degree in Human Resources Management, a Bachelor’s Degree in Accountancy and a passion for data and detail. So facts, figures and colleagues are in safe hands!

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Carol Sarreti

Head of Marketing

Previously worked in a marketing role in the Insurance Sector and worked for Lloyd’s of London as an attorney in the City too, so no stranger when it comes to attention-to-detail and accuracy in the financial sector. Graduated in law from the University of Warwick and is level 4 qualified with the Chartered Institute of Marketing.

A wordsmith who loves anything arty. Has been known to paint abstract expressionist paintings and is fond of long-distance walking. Happiest when travelling, and spending time with the family.

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Adam Griggs

Group Chief Financial Officer

A highly experienced fellow of the Institute of Chartered Accountants in England and Wales and graduated in law at the University of Birmingham. Prior to working at CommittedGiving, Adam held several Chief Financial Officer roles in a variety of sectors, including travel and leisure, manufacturing, and retail.

An amateur musician, Adam plays keyboards and guitar and, once upon a time, did the backing vocals in a cover band. Adam also loves classic cars, restoring old cars, and riding motorcycles. He once spent three years restoring a classic mini with his son and rides a BMW R1250GS motorbike which has taken him to many places, including all the way around the NC500 in Scotland and down to the Black Forest in Germany.

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Terri Keadin

Head of Human Resources

I am a Chartered Member of the Chartered Institute of Personnel and Development and have worked in HR for a number of years in various business sectors including retail, logistics, professional services and the motor industry. When not in work I enjoy running, baking and walking my dogs.

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